Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

So I had cancer (and beat it) and thought it would be nice to buy myself a little treat right? Well I wanted the Super Sailor Mars that was going to be released September 2017.

I pre-ordered the figure and waited. And waited. And waited. I looked at the website and they had released the item AND lowered the price!

I emailed them multiple times to get a refund or see when my item was going to ship. All my emails went unanswered and I was out $50+.

I even opened a case with the Better Business Bureau which ended with nothing but only then did I see all the negative reviews and people near screaming not to buy from them. Now when I try to find their website it won't show up, but lesson learned to check reviews before buying from a new website.

Product or Service Mentioned: Animepoko Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

I didn't like: Utter lack of communication, Ignoring bbb case, Ignoring request for refund, That they steal money.

Company wrote 0 private or public responses to the review from Mar 19.
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